Privacy Policy

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St. Luke's is providing this Online Bill Pay Privacy Policy to you so that you understand how we use the information you provide.


  • We record email contact information strictly for our internal use. We do not sell or distribute personal information.
  • We may send you emails and texts regarding your account activity, payments and maintenance. This communication helps guard against fraudulent use of the system.
  • We may record your use of the system. We also may keep statistics about how the system is used. This information helps us plan better services and improve system performance.
  • We use encrypted transmission (Secure Socket Layer - SSL) for all transactions on our billing site.
  • If we require a password for use of an online bill pay application, we require a minimum length and combination of characters. Complex passwords provide you added protection. We encourage you to change your password frequently.
  • We use cookies for internal use only. Cookies are required to maintain session information.
  • We do not share cookies with any outside agency or non-contracted or non-affiliated company.
  • We do not place shared cookies or customer profiling banner ads on our pages.
  • When a transaction is completed, we do not maintain your credit card information on our servers. To process your payments, either one-time or recurring, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we encrypt your information using SSL technology.
  • We will comply with government guidelines and laws regarding protection of your privacy – both now and in the future.

If you have any questions regarding St. Luke's Privacy Policy, please visit our Web site at https://www.stlukesonline.org/joint-notice-of-privacy-practices-for-medical-information.